KEK Board of Directors reacts to the customers concerns for January 2013 bills

Given the importance of the current situation after the customer concerns related to the possible failures in the billing of January 2013, KEK Board of Directors held today, 26-02-2013, the fourth extraordinary meeting to review the situation and to get proper information by the enterprise management. This was done being attentive about its legal responsibility as well as general principles of the corporate governance.        
After these meetings and after a comprehensive analysis of the situation, KEK Board of Directors reached the following conclusions:
– The management as soon as possible should analyze all complaints made by the customers in relation to the January 2013 bills and provide their clarifications as well as correct the eventual findings done in January billing in order for the customers not to be harmed;
– Upon completion of the analysis on all complaints made for January 2013, the management should provide necessary conclusions based on the findings as well as take necessary disciplinary measures in compliance with the internal KEK regulations and procedures to the responsible people in case that any violation is proved;
– The KEK Board appeals to all institutions that have established working groups (commissions) to complete their findings in relation to customer complaints and publish them as soon as it is possible, in order for KEK to review those data and take necessary actions to eliminate the possible disadvantages, if evidenced and proved.
– The Board’s Audit Committee is also tasked – through KEK’s Internal Audit Office – to review all findings of the commissions established within KEK, as well as findings of other established external commissions and present its recommendations to the Board of Directors.
– KEK Board encourages  customers that have legitimate grievances  regarding their January bills to submit a formal complaint to KEK in accordance with the applicable rules and procedures.  If a customer has submitted a formal complaint, KEK will not disconnect them for the disputed bill until the complaint has been reviewed and assessed by KEK.  
– Equally, the KEK Board wishes to remind customers that they have an obligation to pay any, and all electric bills that are not subject of a formal complaint and they will be disconnected for non-payment. Payment of electricity bills will ultimately support and facilitate KEK’s efforts to secure a more qualitative supply of electricity to Kosovo’s citizens.

energjia.al, 27.02.2013